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The FBI Negotiation Secret | Chris Voss #chrisvoss
Most people chase "yes." Chris Voss says the better strategy is to make people comfortable saying "no." When someone feels pressured to agree, they often hold back their real concerns. But when you ask, "Is this a bad idea?" or "Do you disagree?" you remove that pressure. A "no" gives people a sense of control. And once they feel safe, they're ...
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