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Chick-fil-A consulted with Ritz-Carlton in 2001 to develop consistent hospitality training programs, and now they’re valued at $24 billion…. Your staff is the face of your restaurant. They’re the communication of your restaurant. They’re the human embodiment of your restaurant. Trained and motivated properly, and with the right culture… they alone can add: -Personal connection -Unique experience -Perceived value -Personality -Trust Without this, you’ll be offering the run of the mills “super fri
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