What It Takes to Run Customer Experience at SBI General Insurance
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What It Takes to Run Customer Experience at SBI General Insurance
🎙️ In this episode of Convin Conversations, Ashish Santhalia speaks with Ramesh Rajapur, Head of Business Transformation, Process Governance & Customer Experience at SBI General Insurance. After spending 36 years at State Bank of India managing large-scale banking operations—including ₹1.93 trillion in business and international ...
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