TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the release of new ...

Report finds growing shift to sales through service, increased focus on lifetime value, and broader use of AI to support human-led sellingLONDON, May 05, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading globa ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Let’s be honest, outbound calling hasn’t had the best reputation. It’s often seen as cold, robotic and impersonal. However, ...

While the global IT services player is the lead contractor, the tax agency will also become the second major Whitehall ...

The call centre industry is heading for a disaster if there is no intervention, writes WAHEED ADAM, vice-chair of the Mobile Ecosystem Forum. The post Call centres cause public outcry appeared first ...

South Africa is home to a substantial scam call centre industry, and these scammers no longer rely on cold calling random numbers to find victims. Instead, they are the primary consumers of data ...

The National Prosecuting Authority (NPA)’s Asset Forfeiture Unit has secured a R43 million restraint order against an alleged international call centre scam syndicate operating in Johannesburg. The ...

POLICE have arrested 24 suspects, including the alleged kingpin, in a major fraud operation linked to a call centre in uMhlanga. The suspects face charges of fraud and theft following a victim's ...

Waiting on hold with customer services feels like a waste of time but knowing when to call could make all the difference. Martin Lewis' Money Saving Expert recently consulted call centre workers to ...

The National Prosecuting Authority’s (NPA) Asset Forfeiture Unit (AFU) has secured a provisional restraint order over assets worth an estimated R43.9 million linked to a global syndicate that ...

Mumbai (Maharashtra) [India], April 14: PayU, a leading diversified fintech platform, has today announced the launch of its AI-Powered Outbound Voice Call Assistant, marking a key step in its broader ...