Richard Childress Racing has fired crew chief Jim Pohlman as Kyle Busch endures his career worst start to a NASCAR season.

Several recent incidents, featured in Customer Wars, highlight a pattern of confrontations between customers and workers that escalated to property damage and arrests. In a North Carolina store, a man ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Objection overruled? How do you deal with that awkward moment in a conversation where the consumer says that whatever you’ve offered isn’t quite right? Knowledgeable cycle sales veteran John Styles ...

DEAR MISS MANNERS: I work in a fast-food restaurant, in which we only go by our first names. Related Articles Miss Manners: Would it be rude to suggest a $10 Mother’s Day gift? Miss Manners: I’m tired ...

Miss Manners: Would it be rude to suggest a $10 Mother’s Day gift? Miss Manners: I’m tired of hearing thrifters brag about how much they save Miss Manners: My wife is a party eraser. How can I get her ...

Turn angry customer moments into loyalty by staying calm, listening first, and offering clear next steps faster than most people do. Follow a simple de-escalation flow: pause, listen without ...

Turn angry customer moments into loyalty by staying calm, listening first, and offering clear next steps faster than most people do. Follow a simple de-escalation flow: pause, listen without ...

HOUSTON, Texas (KTRK) -- A woman is in the hospital, a man is on the run, and a window was shattered after a shooting at a north Houston restaurant, according to the Houston Police Department. HPD ...

Alas, this is easier said than done. When someone comes to you with a problem, they can be angry, stubborn, mercurial, and—let’s be honest—extremely frustrating. Some of this just comes with the ...