"If you look at the executive orders on AI, transparency and explainability are pillars. Government entities should be asking for that," Mike Shevlin said.

Annual FedEx Returns Survey highlights growing consumer demand for ease and transparency, alongside increased satisfaction of ...

Dallas city executives are again asking council members to offer feedback on the city’s citizen satisfaction survey. Here’s ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

NEW YORK, Dec. 01, 2025 (GLOBE NEWSWIRE) -- Ramsey Theory Group (RTG), a research-driven firm specializing in cybersecurity, applied mathematics, software engineering, and artificial intelligence, ...

Here’s a motto every e-commerce business should go by: Turn customer complaints into compliments. Resolve a customer’s complaint, and 70% of the time, they’ll do business with you again. But here’s ...

ST. CLAIR COUNTY — An Alaska-based firm will pay $3.5 million to settle allegations that it faked customer surveys to get more business through a program administered at Scott Air Force Base, federal ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

NEW YORK (PIX11) — Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders of the subway, buses, LIRR, ...

Oct 6 (Reuters) - AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, both companies said on Monday.

Consumers want financial companies they can trust. Is your bank, broker or insurer on this most-trusted list? Check out our 2025 list and find out more about why building and keeping customer trust is ...