Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Typing is the hidden bottleneck in your contact center. You don’t see “keystrokes per minute” on a single dashboard, but you ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

There's no shortage of generative AI benchmarks designed to measure the performance and accuracy of a given model on completing various helpful enterprise tasks — from coding to instruction following ...

Add Yahoo as a preferred source to see more of our stories on Google. Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and how it will help operators. Donald ...

According to Sawyer Merritt, Tesla has launched its first store and service center in India, signaling a significant business opportunity for AI-driven automotive solutions in the region (source: ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

WASHINGTON — U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state and local police, ...