Klarna boss Sebastian Siemiatkowski has warned that AI's potential to replace work done by office staff could push economies ...

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna had a bruising start to the year as losses widened and with its IPO stalling, questions are being raised about the ...

My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. Siemiatkowski said it’s true ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...

Klarna Group Plc Chief Executive Officer Sebastian Siemiatkowski said his company saved around $2 million after it severed ...

Employees are expected to use artificial intelligence at Shopify, Box and Duolingo as executives shift toward the future.

Buy now, pay later provider Klarna took another step toward a U.S. listing last week, reporting progress on its transition ...