You stay put, prices creep up, and loyalty ends up costing you. Thanks to Jeff Bezos, you can now become a landlord for as ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

The background story is that Perplexity has a function in its Comet AI browser that allows an AI “agent” to shop on Amazon, ...

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Wales Outdoors says clients sat on wet seats, and the train had "leaky windows", with passengers unable to see out.

More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it's not always a happy or ...

Trust is now one of the strongest signals users look for when they land on a website. Before they read your content or ...

Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a ...