The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

These are the services that best compete with — or even outshine — cable.

The smart TV market is absolutely flooding with brands and models in every size and resolution you can think of, but which ...

Among all of the various luxury automobile manufacturers out there, only one was ranked the best by J.D. Power in terms of ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat ...

Companies would be nothing without the employees who work to keep their customers satisfied. Happy employees foster satisfied customers, growth, and innovation. Unsatisfying working environments, ...

Satisfied customers fit the bill to complete the transaction, but good business is about more than just meeting expectations. It’s about going beyond them, by ...

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

As more and more neighborhood drug stores close their doors, customers are increasingly turning to mail order pharmacies, mass market merchandisers and supermarkets, and are preferring the customer ...

A satisfied customer is a dangerous customer. While most people think of “dangerous” customers as those who might cause physical harm to employees, this type of dangerous customer wreaks havoc on your ...

John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the ...