Heavy rainfall in southern India caused severe flooding in Chennai and Bengaluru, disrupting daily life. D Prasanth Nair praised the Taj Hotel Chennai on social media for not charging him for an unused night amid weather concerns,

Mumbai-based Nair said that he and a colleague of his were in Chennai when the rainfall began. While Nair was staying at a Taj property, his colleague had opted for another large Indian hotel chain, whom he did not name but identified only as “H”.

A viral post on X about "Why Taj is Taj" has resonated with many people. Read to know what the hotel did to receive such appreciation.