Learn how a call center compares with its industry peers, the industry average, and world-class performers for the top call center benchmarks and industry standards. The top call center benchmarks ...

AI-powered analysis of 60 million phone conversations reveals phone lead conversion rates of 37% across industries Analysis of over 60 million phone calls demonstrates that phone conversations remain ...

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center statistics ...

The Invoca Call Conversion Industry Benchmarks Report analyzed anonymized contact center data from over 60 million phone calls, across automotive, business services, consumer services, financial ...

SANTA BARBARA, Calif., June 10, 2025 /PRNewswire/ -- Invoca, the leader in AI-powered revenue execution platforms, today announced the release of its Invoca Call Conversion Industry Benchmarks Report, ...