Voxtron’s flagship cloud contact center platform, Voxvantage, is now powered by Bright Pattern’s advanced AI capabilities ...

North Carolina Republican leaders are almost complete with redrawing the state's U.S. House map to help the GOP gain another ...

Andrew Vaughn hit a tiebreaking homer in the fourth inning and William Contreras and Brice Turang also went deep as the Milwaukee Brewers shook off their recent history of playoff ...

Three-time All-Pro defensive tackle Chris Jones decided to deactivate his social media accounts this week after the effort by the Kansas City Chiefs' star pass ...

Plus, why Thieriot doesn't think Brett is wrong about 42, how tempted Bode will be to take those pills, and much more.

() - Despite President Donald Trump calling off an impending National Guard deployment to San Francisco, federal agents arrived Thursday at Coast Guard Island in Alameda, on the ...

Attorneys general in California and Arizona say their states are getting billions of dollars back in their many lawsuits over what they call the Trump administration's ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

After seven years, Richland County is wrapping up construction on it’s 911 call center. It also making use of defunct real ...

Car sitting at park held toddler and an adult who was slowly dying, MS cops say The US has now struck 8 boats in the ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

MANILA, Philippines — The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers ...