I was stranded. No cell phone signal, no WiFi. I blame you Tracfone. When I got finally got back home, I checked my Tracfone app. It showed a $125 payment in December for a year's worth of service, ...

Q: Do you know or know anyone who might, why the TracFone network has been down nearly all the time since a few weeks ago? Possible sabotage? Was long happy with my “dumbphone” and their service but ...

A Madison woman called for action after her cellphone provider canceled her service without reason, then refused to reinstate it after weeks of negotiations. Jane Marvin has been a loyal customer with ...

As a whole, the wireless industry is improving its customer experience scores, but it still has a ways to go to even reach the levels that “good” sectors have, according to a new report from The ...