Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

In one of the first major decisions after the Supreme Court's Facebook v. Duguid decision, a federal district court in South Carolina (the "Court") has ruled that the Aspect predictive dialer is not ...

According to Fortune.com, an American works an average of 34 hours per week. As this may seem long enough for others, the people in the sales industry have other things to say. With a daily work ...

Aspect Software has released the Aspect Unison Predictive Dialer 7.1, their latest outbound call center update. The new version has some improved system maintenance features and expanded security ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., the leading provider of call management solutions, today announced a new contract with International Community Marketing (ICM) in Florida for two new ...

An automatic telephone dialing system that dials from a list of numbers and turns the call over to an agent when a human responds. It increases productivity in a call center, because the agents can ...