That policy — book through Expedia, cancel through Expedia — holds true for all travel reservations except budget airlines, a spokesperson said.

Howard Scott of Irvine was aware of Expedia’s cancellation policy when he made a reservation through the website for three rooms at the Bell Rock Inn & Suites in Sedona, Ariz., for late November.

Expedia's rules allow hotels to cancel reservations if the fee is 'commercially unreasonable,' but users are complaining that they're losing time, money, and ruining their plans.

Last summer people began booking hotel rooms for the 2017 eclipse. Hotels weren't ready for the early-bird reservations, but Expedia was.

Q: In May, I booked a hotel reservation via Expedia’s website to stay at the Dupont Circle Hotel in Washington, D.C., with a check-in date of June 5 and a check-out date of June 8. This was t… ...