DENVER — The Colorado Public Utilities Commission (PUC) revealed Thursday that Xcel Energy's automated system auto-disconnected about 100,000 customer calls last year — approximately one in 10 calls.

DENVER — Xcel Energy is under a performance improvement plan of sorts. The Public Utilities Commission (PUC) has requested data from Xcel after learning about customer service phone call ...

Xcel Energy, Colorado’s largest electricity provider, is having increasing difficulty answering customer calls, sending out bills and keeping the lights on, according to two reports by state utility ...

Xcel Energy Inc. XEL is poised to deploy personalized energy services using AI-enabled Oracle Opower, a customer engagement platform designed to support energy programs, enhance the customer ...