We were discussing leadership qualities a few months ago in a conference room adjoining the Baltimore Sun newsroom. My companions were editors and supervisors of all ranks from a host of different ...

Values are performance drivers, but only if they are more than just words on a poster or annual report. Bake them into goals, ...

Let’s be honest: Managing employee feedback can be one of the most daunting aspects of leadership. While employee feedback can certainly be wonderful when it’s positive and in line with your own ...

The March/April issue of Harvard Business Review featured an article titled, “The Feedback Fallacy” on its cover. In it, the co-authors argue that feedback in the workplace is mostly useless, even ...

The restorative theme for March is Value-Driven Feedback. Value-driven feedback gives people information about HOW their choices and actions ALIGN with team or organizational values (such as ...

Countless studies have documented the significant career benefits of collecting feedback from colleagues about our business performance and approaches. The concept is not new, and the value is real.

In every relationship, we all want to feel valued. We all want to feel useful. We want to feel understood, acknowledged, and included. This is true even in the workplace. When a company starts to ...

Customer feedback is vital in any business or industry, and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

From an ethics perspective, giving and receiving feedback is central to quality improvement at both an individual and institutional level. Last year, I had just finished a frustrating early morning ...