Everyone’s encountered those killer phrases that stop conversations cold, leaving others feeling small, frustrated, or just ...

Arguments can quickly spiral out of control, often leaving both parties feeling unheard or hurt. However, highly intelligent individuals tend to navigate conflicts with grace and tact, using specific ...

Friendships are built on trust, understanding, and, occasionally, shared escapades over brunch. However, certain phrases, often uttered without malice, can unravel these bonds faster than you can say ...

I’ve had the opportunity to dig into a new book that I believe will solve many communications problems for anyone who reads it: “The Conflict Resolution Phrase Book.” It has more than 2,000 phrases to ...

Approaching other people about their mistakes can be difficult. Next time you need to talk to someone about a prickly situation, tell them your understanding of what happened for a smoother ...

When readers took the time to track me down and ask for a follow-up to the emotional intelligence article I wrote here a week ago, I listened. I think there are two ways people can try to improve ...

Learn American English phrases like, "This is the best pizza ever!". These phrases are cultural and not to be taken seriously, they just mean it's great!

Let us clear up some misconceptions on what DEI (Diversity, Equity, and Inclusion) is and is not. Languages are a funny thing, aren’t they? And I don’t mean funny ha-ha, I mean funny interesting. To ...