Rocked by scandals, The New York Times recently reversed its longstanding position and appointed a “public editor” to handle reader complaints. Also known as “ombudsmen,” these advocates help enhance ...

Despite a slight increase since 2016, the public’s low level of trust in the mainstream media is of deep concern for the future of journalism. Nearly half of people surveyed listed inaccuracies, bias ...

If nonprofit health system boards are bold enough to articulate and implement a vision for empowered ombudsmen, they might be able to organically restore an identity and reputation to their systems ...