Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Patrick J. McGinnis is a venture capitalist, author, podcast host and creator of the term FOMO (fear of missing out), which has not only been added to the dictionary, but has become a highly popular ...

Converting messy data into logical roadmaps prevents expensive operational errors. Teams working with clear maps move faster and align strategies with precision. Review the four platforms leading the ...

Artificial intelligence is reshaping leadership within our team by providing tools that enhance decision-making, optimize operations and drive innovation. By leveraging AI, my leadership team and I ...

Computational tools—which harness the power of computation to streamline decision making—were once considered “nice to have.” Now they are integral to the design process. So why should clients care?

Recently, I polled many of the leaders of the Naturalistic Decision Making (NDM) community about the tools and methods that they’ve developed and have used. By “tool” I meant something that could be ...