GRAND RAPIDS, Mich. -- Imagine buying a gift certificate only to learn you can only redeem half the value or no value at all. That's what customers of Vasaio Life Spa said happened to them. They were ...

Over the years I've received beauty gift certificates that just died in my drawer because I couldn't find time to book the appointment, let alone indulge in the service. Can you relate? I've also ...

RALEIGH Those customers turned to iTeam Troubleshooter Diane Wilson for some answers. Marilyn Hernandez loves to enjoy a day at the spa. She said she goes to de-stress and get pampered. "Who doesn't ...