Are you using social channels to promote your brand? We need to get better at building these customer relationships. Nearly every business today, large or small, utilizes social channels to promote ...

When Facebook came out, some people thought it was a fad. Today, there are countless social media platforms where brands fight for relevance and engagement. Social platforms are a recognized channel ...

NEW YORK--(BUSINESS WIRE)--Emplifi, the leading unified customer experience platform, is enabling brands to provide the next level of customer care on social media and messaging apps, with the launch ...

Sprout Social announces enhancements to its Care solution, including AI integration, improved workflows, and new compliance features for customer support. Sprout Social has introduced new innovations ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today released the definitive benchmarking standards report ...

Consumers now broadcast their opinions instantly to thousands, or even millions, of people from wherever they are. Social Dynamx quickly identifies relevant conversations and intelligently routes them ...

New Digital Engagement integration brings Instagram, LinkedIn, X, Facebook Messenger, and WhatsApp* into Salesforce to scale faster, smarter customer experiences on social. This integration helps ...

Proactive engagement wins. Instead of just reacting on social media, build meaningful conversations for stronger customer relationships and brand loyalty. Timely responses matter. Meeting customers’ ...

Brands know that providing good customer experiences builds brand loyalty, increases retention and ultimately leads to revenue. However, I’ve found that customer expectations about the experiences ...

"Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence" gives brands a roadmap for the changing landscape of customer service in an age of A.I., chatbots, ...