At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

Kicking off the event this week with his main stage keynote, CEO Bill McDermott warned about the AI blind spot facing enterprises today - offering his vision for why the ServiceNow platform protects ...

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At ServiceNow Knowledge in Las Vegas, the company made a number of product and ecosystem announcements with a common underlying theme: control over chaos. Here's my take on last week's event. As FOMO ...

At Knowledge 2026, ServiceNow expanded its AI control tower with agent governance as markets question the future of SaaS despite accelerating growth.