How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

In the dynamic customer service landscape, the stakes are higher than ever. In fact, 80% of organizations expect to compete mainly based on CX. Customers today have lofty expectations for how they ...

It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. These statistics tell the story of the growing importance of advanced technologies like ...

NICE Announces Interactions 2025, Showcasing Real, No-Hype AI Outcomes for Customer Service– Featuring Celebrity Keynote Kristen Bell Interactions 2025 unveils CX AI innovations as well as showcases ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and beyond. Beyond NPS metrics. Customer experience metrics are evolving.

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

From cost savings to faster resolution times, winners demonstrate how CXone Mpower is redefining what’s possible in customer experience Excellent Interaction Orchestration – Recognizing mastery in ...

Adam Wilkinson is head of technology at Experience Assist. He has extensive experience working with high-profile brands such as Xerox and National Rail, helping them discover how to improve services ...

Interactions 2025 unveils CX AI innovations as well as showcases how businesses are leveraging CXone Mpower to generate instant ROI on AI investment With an action-packed agenda featuring main stage ...