As we have previously covered on this blog, the primary purpose of Lean Six Sigma (LSS) methodology is to eliminate waste and reduce variation in manufacturing, service and design processes, thus ...

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...

Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish. This sort of mapping provides a concise picture of the steps needed to ...

John Dyer describes process mapping as one of the most powerful tools for process improvement when it tells the truth. Unfortunately, it too often doesn’t tell the truth, say Dyer and Dr. Mohamed ...