What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Digital transformation is on top of every CIO’s agenda these days. However, the increasing level of complexity that accompanies the fast-paced, cloud-based world of digital requires going back to ...

Whether they are motivating employees, making decisions, allocating resources or negotiating deals, managers are vital for business. Managers have been an integral factor for business success since ...

Service management concepts have been widely embraced by IT leaders as a means of improving the efficiency and effectiveness of their organisations. Enlightened CIOs have come to realise that it’s ...