From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

However, ahelp-desk application is an individual choice,fitted to the needs and style of the agency."The help-desk staff should be able to selfmanagethe software to adapt to changing oremerging ...

The other top reasons for calling the help desk include systems issues, such as hardware failures, which make up 16% of calls; enterprise software problems, such as trouble accessing ERP ...

Successful Help Desk Programs Require IT Teams to Be Flexible Since September 2023, help desk interns at Bethlehem Central have handled 500 separate device repairs, Johnson says.