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Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer service can "suck." "We need to show how bad we suck on ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its "efforts to improve customer service while handling ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service. The Social ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...