There is opportunity for radical change in almost every service that governments deliver. Creating excellent digital experiences for citizens is at the top of the agenda for senior government ...

Artificial intelligence helps state and local agencies deliver always-on citizen service, streamline operations and generate ...

The UK public sector is on a mission to digitally transform, under ambitious plans laid out in the 2022-25 Roadmap for Digital and Data. With citizens now expecting government service to be as simple ...

There have been varied concerns in recent times about the essence of public sector reform in Ghana. While some do not find it useful, others see it as essential in modern-day institutional practice ...

Theoretical and Empirical Researches in Urban Management, Vol. 17, No. 4 (November 2022), pp. 22-35 (14 pages) There is a large body of research showcasing the enormous potential of digitalization in ...

Much research has been conducted to understand how people perceive and benefit from public goods. However, the effect of ...

The difference between our experiences as private-sector customers and as citizens interacting with public services is widening. However, AI offers solutions to help close this gap, and Singapore's ...

Digital public infrastructure (DPI), a relatively new term that gained prominence during India’s G20 presidency, describes the network of digital building blocks that are needed to deliver public ...

Public sector organizations are under relentless pressure to modernize and digitize. With citizens demanding better services and governments facing ever-evolving cyber threats, deploying public ...

Canada’s public sector is learning that speed and scale mean little if citizens don’t trust the systems behind them.

Across the UK's public sector, digital transformation is no longer a future goal, it's a daily necessity. From healthcare to local councils, teams are under growing pressure to deliver more, more ...

Under the neoliberal assault of the last four decades, or so, the role of the public sector has diminished, and with it its capacity – especially as it outsourced more and more of its functions to ...