Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

New research from Appriss Retail revealed that total merchandise returns for 2024 totaled $685 billion, which represents a whopping 13.2 percent of total retail sales — which is pegged to come in at ...

Fraudulent returns and claims resulted in a $103 billion loss for retailers in 2024, according to Appriss Retail's latest report. In the retail analytics firm's annual 2024 Consumer Returns in the ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Retail returns are a massive $850 billion problem by 2025, ...

When your small business sells merchandise, you might occasionally refund all or a portion of a sale for a defective item or for other reasons. In accounting, a sales return represents a refund for a ...

Editor's note: The following is a guest post from Michael Simoncic, managing director, and Alfredo Lozano, director at Alvarez & Marsal's Consumer and Retail Group, a global professional services firm ...

Returns in 2024 are expected to be about 17% of all goods sold, totaling $890 billion, according to a new report by the National Retail Federation and return management company Happy Returns. That's ...

Retailers’ ability to offer customers many happy returns is becoming more difficult and costly. Total returns in retail amounted to $743 billion in 2023, according to a report from the National Retail ...

Returns are a drain on profitability, and such a pervasive problem for retail that some companies have begun taking a more combative approach, banning customers for bad behavior and charging fees for ...

Bottom Line: Product returns are typically seen as a necessary headache and a cost drain. But companies can use their return policies to enhance customer loyalty and increase profits. When customers ...

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...