The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

Embracing artificial intelligence (AI) in the contact centre has become a non-negotiable, but for many operators, defining and measuring its return on investment (ROI) to justify the spend is where ...

The call centre industry is heading for a disaster if there is no intervention, writes WAHEED ADAM, vice-chair of the Mobile Ecosystem Forum.

02 March 2005 Altitude Software, a leading independent contact centre vendor, today announced that Altitude uCI has been honoured with the 2005 ContactCenterWorld.com Members' Choice Award for "Best ...

Cadbury Schweppes has ditched its old Siebel-based analogue call centre solution and standardised on a more advanced platform with call-routing and a SAP database. The global food, beverage, and ...

South Africa’s thriving call centre industry, valued for its global service capabilities, is facing mounting public backlash over a surge in unsolicited outbound calls. Industry growth, combined with ...