At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...
Service failures beg the questions, “What does my service level agreement cover?” “Do I receive an account credit?” “Is it worth the time to submit a claim?” “What is the credit worth?” Subscribing to ...
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