“Bus operator availability” is the main reason behind what Metro calls “missed trips,” when a bus simply doesn’t show up.

Bus dispatcher union members are raising concerns at the MTA’s Bus Command Center. They say systems that allow the center to ...

The MTA is launching a new ad campaign seeking to humanize transit workers in the wake of the brutal stabbing of a subway operator this month — a move that comes as the Transport Workers Union is ...

The union representing bus dispatchers says critical systems inside the MTA's bus command center repeatedly failed, but the ...