Many One Direction fans are struggling to understand the death of the former group’s member, Liam Payne. The 31-year-old singer died Wednesday after falling from the third floor of a hotel in Buenos Aires,

“We are heartbroken. Liam will forever live in our hearts and we’ll remember him for his kind, funny and brave soul,” Payne’s family, which included his parents Geoff and Karen Payne, said in a statement to the BBC. “We are supporting each other the best we can as a family and ask for privacy and space at this awful time.”