Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Arguably, there is a direct correlation between the quality of the IT service experience that a user receives and the sophistication of the service desk software upon which the organization relies.

Atlassian, the company behind software like HipChat, JIRA, Confluence, and Bitbucket, is today announcing that it’s breaking the JIRA issue and project tracking software into two separate products.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Atlassian’s Jira, an issue-tracking service written in Java and launched ...

Atlassian today added new pricing tiers for its cloud products, including free and premium options for Jira Software and Confluence. The Australian company hopes the free editions, in particular, can ...

Learn how to use Jira to create and manage projects, track tasks, and collaborate effectively with these step-by-step instructions for getting started with Jira for project management. Teams often ...