Michael Vermillion is Vice President and General Manager of Global Business Intelligence with oversight of the Insurance and Healthcare practices at JD Power. He is responsible for the growth of the ...
TROY, Mich.: 2 Dec. 2025 — The nation’s auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their ...
Forty-four percent of insurance policy buyers are purchasing through digital channels, according to JD Power. And as ...
Despite falling auto insurance rates, customer satisfaction with claims handling remains surprisingly flat.
The nation’s auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their mobile apps and websites. How ...