That 91.1% benefit ratio is harsh. For context, anything above 90% offers very scant opportunities for profitability.

Humana has announced the launch of Agent Assist built with Google Cloud’s AI. The technology is integrated into call center systems. When members call to talk to a Humana representative, Agent Assist ...

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.

Humana deepens Google Cloud AI ties by launching Agent Assist to enhance member support with real-time summaries and compliance guidance.

Medicare Advantage members in value-based care arrangements had 24.3% fewer inpatient hospital admissions than those in Original Medicare in 2024. Humana Medicare Advantage members receiving ...

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Humana is tackling Kentucky's home health nursing shortage by investing in future nurses at the state's largest community college.

Big news for a prominent building in Louisville's cityscape.