As I said in previous articles, executives like to say they’re “integrating AI.” But most still treat artificial intelligence as a feature, not a foundation. They bolt it onto existing systems without ...

The Board on Human-Systems Integration (BOHSI) brings together experts to improve understanding of how people and organizational systems interact with technology. It identifies critical issues in ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

So what does that mean for us moving forward?​ The future will always be human-centric because we are. Whether you’re at an ...

The Human and Sociotechnical Systems Research (HSSR) Program at NSI advances the scientific study and engineering of people interacting with technology. We design and evaluate systems that are ...

Warning: This graphic requires JavaScript. Please enable JavaScript for the best experience. Imagine you are redesigning your living space. You could hire an interior ...

Interactive systems should not only model user behaviour. They should also model the reliability of their own interpretations of that behaviour.