As healthcare continues its shift toward value-based care, one factor is becoming impossible to ignore: patient experience isn’t just about satisfaction — it’s directly tied to reputation, ...

As HR leaders in health care prepare for 2025, they're concerned with many of the same challenges as their cross-industry peers, such as talent shortages, retention and culture. But they're also ...

Cross-industry insights and new technology are helping HCA Healthcare reduce risk, improve outcomes and lead the future of high-reliability care ...

The health policy landscape continues to evolve, creating new opportunities to advance meaningful progress, especially on issues that have long been on the policy agenda, such as ensuring patient ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Higher patient experience star rating linked with better outcomes, lower readmissions Researchers have theorized about a link between patient experience and clinical outcomes, but a new study by ...

Telemedicine visits surged during the pandemic, with increased use among older adults and those with chronic conditions, highlighting its potential in postpandemic care. Persistent healthcare access ...

New Bedford, Mass.-based Southcoast Health – with more than 450 providers at more than 50 locations across southern Massachusetts and Rhode Island – faces the same challenges as other health systems ...

Since 2021, Gallup, one of the nation’s most trusted research and analytics firms, has tracked American views on health care. In a report released this December, the results were sobering: Americans ...

As part of our commitment, we've once again partnered with Statista, Inc. to evaluate the implementation of Patient Reported Outcome Measures (PROMs) in the leading hospitals around the world.