With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

Last July, Amazon announced the beta launch of Alexa Conversations, a deep learning-based way to help developers create more natural-feeling apps for Alexa with fewer lines of code. Today marks the ...

An effective VoC initiative requires that brands obtain genuine, organic omnichannel customer feedback, a process that requires multiple methods and avenues. The Voice of the Customer (VoC) can be ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of ...

A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with ...

User experience (UX) remains a primary competitive battleground, where design-forward firms consistently outpace laggards in revenue and shareholder return. Given the recent growth of voice user ...

Conventional one-to-many media — television, radio, movies and most online items — are single voice-communication channels. Even though viewers and listeners are frequently known to offer their candid ...

AI voice character apps have emerged as a captivating and interactive way to engage users. With the advent of advanced tools and frameworks, creating an AI voice character app is now more accessible ...