Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. One sure way to alienate a customer is to miss expectations.

Online e-business has completely changed the way companies sell their products. The movement that began in the waning years of the 20th century with books, music and specialty items soon became a ...

To contact LinkedIn customer support you will have to jump through a few hoops first, since the company doesn't offer direct contact with a customer support team by phone. You'll have to go through ...