Customer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in revenue at risk, ...

In customer service, there’s a difference between being helpful and being walked all over. One deli worker learned that firsthand when a nightmare customer demanded a full tuna wrap without paying ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...