Eliska Dockalova discussed with CMSWire what's top of mind in her role as director of customer experience at Kiwi.com Eliska Dockalova has a lot on her plate. She’s director of customer experience for ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Kurt Schroeder is the Chief Experience Officer for Avtex Solutions ...

Artificial intelligence has moved well beyond chatbots and workflow automation. Enterprises are now looking at AI to anticipate customer needs, personalize interactions at scale, and act on customer ...