The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone systems.

Despite the rise of texting and messaging, phone communication remains essential. However, as telecom companies shift to digital and cloud technologies like Voice over Internet Protocol (VoIP), there ...

Alexandria Technical & Community College in Alexandria, Minn., recently switched from a traditional, on-premises phone system to a cloud-based phone system that allows instructors and staff to make ...

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

For state and local government agencies, cost is nearly always a factor when considering whether to adopt a new technology. Any solution should deliver on functional expectations, but it should also ...

The CIO of the 90-location multi-specialty medical group explains how call abandonment rate dropped by 44% and average wait ...

As a national leader among suppliers of groceries to supermarkets and other food outlets, C&S Wholesale Grocers knows what it takes to provide great customer service. One key is giving buyers what ...

A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...

July 19 (Reuters) - Zoom Video Communications Inc struck a $14.7 billion all-stock deal to buy cloud-based call center operator Five9 Inc in its largest-ever acquisition, as it looks to expand beyond ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Reuters - Zoom Video Communications Inc struck a $14.7 billion all-stock deal to buy cloud-based callcenter operator Five9 Inc in its largest-everacquisition, as it looks to expand beyond its ...