Recent research by Nucleus put the focus on contact centres. Their claim was twofold – firstly that there was significant ROI to be had, but equally that choosing the cloud route allows for more ...

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...

Datadog DDOG and Five9 FIVN are key players in the enterprise cloud software industry, offering solutions that enable ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, has today announced the launch of a distribution agreement with Westcon, the leading ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Working with the customer engineering team at Google Cloud, ...

On the growth of the Australian contact centre market, according to Frost & Sullivan it grew by over 12% over 2013 to reach in excess of $260 million in 2014. The hosted contact centre market is ...

InVision Software’s cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local ...

However, the cloud contact centre market is still at a nascent stage of development. Although hosted contact centres bridge the gap between on-premise and fully cloud based solutions, uptake of the ...

8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the ...