Mumbai-based Nair said that he and a colleague of his were in Chennai when the rainfall began. While Nair was staying at a Taj property, his colleague had opted for another large Indian hotel chain, whom he did not name but identified only as “H”.

Heavy rainfall in southern India caused severe flooding in Chennai and Bengaluru, disrupting daily life. D Prasanth Nair praised the Taj Hotel Chennai on social media for not charging him for an unused night amid weather concerns,

A viral post on X about "Why Taj is Taj" has resonated with many people. Read to know what the hotel did to receive such appreciation.