By pairing customer-focused innovation with consistent trust-building, brands can move beyond transactions to earn lasting loyalty. How, why and action steps to succeed.

Rapport is a positive connection or relationship established between individuals, characterized by mutual understanding, trust, and empathy. In a call center scenario, building rapport with a customer ...

Sellers had plenty of opportunities to connect and build relationships with prospects pre-Covid. Lunches. Dinners. Happy hours. Conferences. Sporting events. Site visits. But now that the wining and ...

How I Made Partner: 'Show Up and Build Rapport With Colleagues and Clients,' Says Michael O'Mara of Axinn Veltrop & Harkrider "Be visible. Show up and build rapport with colleagues and clients. Strong ...

As organizations leverage new AI systems, they need to prioritize two of the most important building blocks of ...