An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker stays firm, sets boundaries, and handles the situation with more control ...

Add Yahoo as a preferred source to see more of our stories on Google. Gregory Mason and the unicorn cake that caused so much controversy. (Courtesy Greg Mason) A Southern baker’s not-so-sweet ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

Close-up of a Costco Wholesale shopping cart inside a warehouse aisle. - Erman Gunes/Shutterstock Sometimes, change can be a good thing, but customers have ended up downright angry with quite a few ...

Add Yahoo as a preferred source to see more of our stories on Google. Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a ...

Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. “You guys are killing all loyalty to Southwest by ...

If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

This story is from The Pulse, a weekly health and science podcast. Find it on Apple Podcasts, Spotify, or wherever you get your podcasts. Amie Ward has worked in the hospitality industry for more than ...

AI has been helping CX agents in many ways. Now it promises to help them relieve some of the stress of dealing with angry customers. Softbank Group’s telecom arm developed an AI tool which softens the ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

SANDY, Utah (KUTV) — A dramatic scene unfolded at a car dealership after an angry customer drove his newly purchased vehicle through the front windows in a fit of frustration over a refund dispute.

A disagreement at a Utah car dealership escalated on Monday, when a customer crashed the vehicle he purchased there into the building. The incident, captured on video, occurred Monday at the Tim Dahle ...