Calling emergency services isn't one of those things most folks do regularly, and it's not like it's possible to just practice. However, it's still one of those skills that is still important to have ...

Springfield-Greene County 911 leaders are working to implement a new training tool that would test future operators with ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a nationwide staffing and funding crisis. Across the country, emergency call ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

DENVER ‒ In one of the last places where a real live person answers the phone immediately, AI is now playing an increasingly important role in helping 911 dispatchers speed police, firefighters and ...